Cancellation & Refund
Cancellation & Refund Policy
At Panache Collections, we aim to provide a smooth shopping experience. Please review our cancellation and refund policy below:
1. Order Cancellation
Before Dispatch: If you wish to cancel your order before it has been dispatched, you can do so by contacting us at panachecollection1308@gmail.com or calling 6282623305. In this case, we will issue a full refund to the original payment method.
After Dispatch: Once the order has been dispatched, cancellation is no longer possible. However, you may initiate a return if the product is damaged during transit.
2. Returns and Replacements
We offer replacements only if the product is damaged during transit. The following conditions must be met:
Opening Video: An unboxing video must be provided as proof of the damaged product upon delivery.
Return Timeframe: You must notify us and return the product within 24 hours of receiving the delivery.
Replacement: A replacement will be provided for the same product, or if the product is unavailable, a credit note will be issued for the same value.
3. Credit Note Policy
We do not offer refunds except for cancellations before dispatch. Instead, we issue a credit note equal to the value of the returned product.
A credit note can be used to purchase the same product or any other product of equivalent value from our store.
Credit notes are non-transferable and must be used within the validity period provided at the time of issuance.
4. Non-Returnable Items
The following items are not eligible for return or credit note:
Items that have been used, worn, or altered.
Items returned without an unboxing video as proof of damage.
Items not returned within the specified 24-hour window.
5. Contact Us
For any questions regarding our cancellation or refund policy, please contact us